Smart Solutions

SMART Solutions is a methodology used by CHR to help our customer's optimize their Omina360 experience. SMART Solutions uses the Business Process Framework (eTOM) published by TM ForumeTOM is a guidebook that defines the most widely used and accepted standard for business processes in the telecommunications industry. The Business Process Framework model describes the full scope of business processes required by a service provider and defines key elements and how they interact.  

The objective of CHR SMART Solutions is to help the executive team within an organization streamline their processes and improve their bottom line. Some questions to ask to determine if CHR SMART Solutions is a fit for you:

  • Are your gross margins what you'd like them to be?
  • What are your strategic goals for this year?  (expand offerings, reduce operating costs, reduce churn, etc…?)
  • Do you have clearly defined methods and procedures in place designed to support your business goals?
  • Do you feel your existing business processes are efficient?
  • What are your staffing levels?
  • What is your organizational structure? Will you provide an org chart for review?
  • What KPIs (Key Performance Indicators) do you track on a regular basis?

To find out more about SMART Solutions contact Susan Gould at 713.351.5111.

 

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