Granite State Communications Selects Omnia360™ as New Billing Platform

CHR Solutions, a leading provider of BSS/OSS and Software Solutions, announces new client Granite State Communications  (GSC) has selected the Omnia360 Suite for billing and customer relationship management.

With a legacy of delivering leading edge communications to communities across New Hampshire, GSC performed an intensive  evaluation of available solutions that would streamline operational efficiencies and further their commitment to elevate the customer experience.

"Our partnership with CHR to deploy their next-generation CRM and Billing solution revolves around our constant effort to wow our customers and employees while remaining ahead of the technology curve," stated Susan Rand King, President, GSC. "Omnia360 stood out with its capabilities in driving efficiency through integrated marketing tools, real-time dashboards, and industry leading technology frameworks, all while providing an uniquely effective 360 degree view of our business to better serve our valuable customers."  

Omnia360 leverages a best-in-class framework that harnesses the power and innate usability of Microsoft Dynamics CRM and SL, SharePoint and XML platform. The fully integrated and highly flexible nature of this next-gen tool yields a future-proof solution that will evolve with GSC's growth and the dynamic nature of the industry.

"We are thrilled to partner with Granite State and believe that the real-time nature of our solution will empower GSC with rapid-response, tactical decision-making capabilities and enhanced customer care thanks to a 360 degree view of the subscriber. It's our goal to deliver a platform that serves as a catalyst for change in an ever escalating competitive climate and to meet the needs of customers who desire new and highly customized products and services," said Jason Malmquist, VP of Sales, CHR Solutions.

About CHR Solutions, Inc.
CHR is a leading provider of BSS/OSS software solutions and services, engineering, and managed IT and NOC services to communication service providers around the world. www.chrsolutions.com

About Granite State Communications
Granite State Communications is one of the oldest, independent telephone companies in the United States. What began in 1877 as the Chester and Derry Telegraph Company has grown into a state-of-the-art communications provider for enterprise and residential customers in New Hampshire. www.myGSC.com