Eugene McCord, Head of Software Services
Let me start with a question. If you had a room without a door
filled with gold, would it be worth it to hire someone to stand
guard over your fortune?
Twice in the past week I have been involved in discussions on
usage error files where senior leadership of these companies was
surprised by the amount of potential revenue that was not being
realized due to usage records falling into error files and not
being billed. For decades usage error files have been a standard
part of billing operations for any communications provider; and yet
I'm shocked at the number of companies that don't have a defined
role in their organization to put procedures and reporting around
the review and correction of usage records that are accumulating in
the error files.
Of course billing systems vary as to how they manage error files
and the process to correct records within. I agree that not all
error usage records can be billed. But, in many cases, there
are very simple fixes to these usage records or the accounts they
are supposed to be billed to that would allow this usage to be
billed. Any company that is billing usage, whether it be long
distance, wireless, toll free, PPV events, VOD or even IP traffic
are bound to have error files.
Do you know how many records and related revenue are in the
associated error files? What's the trend over the past twelve
months? What percentage of your raw usage records ends up in
erring out? What is the root cause?
All in all, would you hire someone to stand guard over your
For info on billing and usage error files, please contact
Eugene McCord at either 713.351.5111 or at firstname.lastname@example.org