Your B/OSS: Stay Ahead of the Technology Curve

The landscape of consumer expectations has undergone a profound transformation with the rise of companies such as Amazon and Netflix. Purchasing products and services, as well as the overall customer experience, have evolved significantly. For instance, streamlining the buying process, allowing customers to acquire almost anything with a few simple clicks.

So, what does this have to do with broadband?

Broadband serves as the underlying foundation that powers these innovative customer experience technologies. Furthermore, the way people purchase broadband services is evolving. With a growing number of households working remotely and engaging in online education, individuals now expect to upgrade their internet speeds with a simple click. The days of waiting a week after making a call to the office for a speed upgrade are becoming obsolete. Customers desire instant access to these upgrades. Moreover, for services requiring installation, individuals want the ability to track the technician's progress and know precisely when they will arrive at their doorstep.

Unfortunately, many broadband providers are yet to offer this level of customer-centric experience because their software platform doesn’t allow it. The technology is readily available, and presents a valuable opportunity for providers to stand out from the competition and position themselves as innovators in the industry. When you’re ready to meet the evolving expectations of their customers, contact us today.