Running a Business without Service Automation can be Frightening

All Communication Service Providers have multiple touchpoints with their customers. Some of those interactions result in an change order. So, how do you process that change? More than likely it is logged into your customer management system (CMS), but then what? Are your CSRs manually entering the information into multiple systems so your technicians, billing staff or switch systems know what to do?

Manual input assumes the risk of potential redundancy, wasted effort, and human error. However, with an automated process you eliminate those risks. Service Automation is a technology that completes tasks in a faster, easier, and more efficient manner, creating operational efficiencies and improved customer satisfaction.

There are many advantages in choosing automated service activation. Of those advantages, efficiency, accuracy and speed are the most prominent. Of course, all of these lead to cost savings.

• Efficiency. Automation helps achieve maximum productivity with minimum wasted effort or expense. It boosts productivity, quality, and quantity of service, while keeping costs low.
• Accuracy. Automating the service activation ensures that processes are not forgotten or run out of sequence; that prerequisites are completed successfully before the next task fires. Additionally, data is entered once and automatically shared across channels.
• Speed. As customers become more demanding, one of the higher expectations, in terms of service, is speed. With automating the process to perform the various tasks, the service request can be provided back to the customer in a more quick, convenient, and timely manner. Thus, improving the quality to the effort of serving your customers.
• Cost Savings. By looking for, finding, and removing unwarranted manual tasks from a service activation, automation systematically reduces costs of operations for your business (manual labor hours are reduced) and increases service to the customer.

 
The benefits of automated service activation can be a powerful motive to increasing service to your customers. Due to technological progression, any CSP – large or small –should take advantage of automated service activation.