Flow-Thru Service Activation
Omnia360's automated service activation feature delivers on the promise of flow-thru service activation that empowers customer service representatives (CSRs) to activate network elements as they interact with the customer, allowing them to provision service without duplicating data entry by a technician or service representative. This creates a streamlined operation and an improved customer experience. Whether the challenges lie in the physical, logical or virtual network layers, our software offers the framework to automate activation processes for service activation to enable efficient and timely service delivery.
The use of flexible communications protocols, including direct connections, telnet connections, HTML along with customized XML, API, or Command Line scriptwriting, ensures compatibility with next-generation systems and networks. By applying rule-based processes and incorporating network elements, as well as any third-party systems providing outboard logic, the automation power becomes significant.
Omnia360 encompasses a broad spectrum of offerings designed to accurately and proactively manage a CSP’s network. Using Microsoft™ SQL Server and AutoCAD, Omnia360 maintains data and drawings of inside and outside plant facilities, as well as increasing the accuracy of customer information; tracking from the Central Office to the customer location.
Key features:
- Automate service activation using dynamic workflow
- Enhance revenue assurance through workflow accountability and automation
- Delegate work, track accountability and guide user’s tasks using the dynamic workflow engine
- Use your accurate facility records to drive qualification of product availability for prospective customers
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9700 Bissonnet, Suite 2900
Houston, TX 77036-8014
Phone: 713.351.5111