FiberFirst and GOCare Collaborate to Revolutionize Digital Customer Engagement

GOCare, a SaaS provider of digital experience software, is thrilled to announce its partnership with FiberFirst. This collaboration is geared towards revolutionizing the digital customer engagement for FiberFirst subscribers, inclusive of real-time updates regarding network status, account updates, and upcoming appointments.

FiberFirst will deploy GOCare Messenger a cloud-based, fully integrated, two-way digital communications solution without any burdensome mobile apps. This demonstrates FiberFirst’s commitment to be ‘easy to do business with’ and allow customers a variety of communications options beyond traditional phone calls. GOCare Messenger facilitates interactive communication with subscribers via their mobile devices, delivering important account updates in advance of customer inquiries, such as network outages. This real-time status feature promotes transparency and contributes to an elevated customer satisfaction.

Byan Davis, Executive Vice President of Sales and Service at FiberFirst, expressed the strategic decision to partner with GOCare: "FiberFirst selected GOCare based on their industry experience and focused energy for delivering an unparalleled level of customer experience,” stated Davis. “GOCare’s focus on the broadband industry was evident in the numerous back-office integrations they have completed, including multiple with our B/OSS vendor, CHR Solutions. We believe that familiarity will translate into a more rapid deployment for FiberFirst as it has for GOCare’s many other clients,” concluded Davis.

"FiberFirst's commitment to delivering a superior customer experience is a defining part of their go-to-market differentiation. GOCare has been instrumental in the digital transformation of clients for several years now”, stated Rick Perkins, CTO of GOCare. “Today’s consumers overwhelmingly favor digital communications like SMS over phone calls. GOCare delivers the technology and strategy to ensure our clients’ subscribers have access to the channel of their choice. GOCare’s clients realize significant operational improvements when customers utilize digital channels and their subscribers are happier as well,” concluded Perkins.

“CHR is excited to partner with GOCare and FiberFirst to deploy an enhanced customer experience,” said Jason Malmquist, Executive Vice President of Software at CHR Solutions. “Our commitment to an open architecture B/OSS platform enables customers like FiberFirst to easily integrate specialized capabilities from technology partners like GOCare,”

About GOCare:
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine. GOCare was founded by industry veterans and incorporates its mission of “By Operators, For Operators” into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, and many others. www.gocarecx.com   

About FiberFirst:
FiberFirst is a Texas-based service provider, delivering services over 100% fiber optic networks. It offers multi-gigabit speed fiber internet connections and value-added communication services to homes, businesses, and enterprises with locally based support teams. For more information, please visit www.FiberFirst.com.

About CHR Solutions:
CHR provides products and services designed to enhance broadband capabilities. Our expertise lies in delivering business solutions through our business & billing software, engineering services, and managed IT services. Our strategy is focused on helping clients enhance operations and increase revenue. Visit us at www.chrsolutions.com