Introducing Omnia360e 

Omnia360e revolutionizes the OSS/BSS market by enhancing the efficiencies and processes of customer service providers (CSP). Omnia360e is an open platform that offers extensive, customizable e-commerce capabilities including one-touch self-service tools to provide the optimal customer experience and automated functionality. The platform supports seamless API integration with rapidly evolving generative artificial intelligence (AI) applications, lead-generation, and a fully automated billing process.

By integrating robust e-commerce features, Omnia360e enhances the customer experience by providing more control for the consumer, allowing CSPs to meet the rapidly evolving market need. Customers can browse services, create accounts, upgrade or downgrade plans, remove and cancel services, view billing information and pay bills without any direct assistance. With self-subscription, card-on-file charging, and automated renewals, the platform simplifies the customer journey and reduces the need for extensive back-office billing processes. This unique offering caters to consumer demand for more control over their services, enhancing customer satisfaction, reducing operational costs, and increasing customer loyalty. Omnia360e is built with a client-centric model for service differentiation and rapid deployment of new services.

Built on a flexible, open platform, Omnia360e enables CSPs to seamlessly integrate best-in-breed APIs from CHR Solutions or other integrators. This approach allows CSPs to customize the platform to meet their specific needs, ensuring they have the right tools to operate effectively.

The Omnia360e platform's web-based fiber management allows for seamless data integration, providing an accurate single source of truth for broadband providers to run their networks with precision, efficiency, and reliability. With access to accurate data, CSPs can make informed decisions quickly, improving service, reliability, and speed-to-market. A centralized data source also supports advanced business intelligence and analytics, offering deeper insights into network operations, customer behavior, and market trends.

Because the Omnia360e platform utilizes a single source of truth, CSPs can leverage AI applications to deliver valuable insights and automation. This innovative platform enhances decision-making and operational efficiency by optimizing data usage for analytics and AI applications.

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