OSS/BSS Software
Our OSS/BSS business solution, Omnia360, transcends traditional billing platforms with a robust solution that is fully scalable and flexible. Our open platform sets us apart from traditional billing systems allowing this telecom billing solution to seamlessly integrate with the solutions you need into one easy-to-use platform.
Our OSS/BSS software is available as a fully-hosted cloud-based solution or onsite license subscription, Omnia360, a CRM and billing software, empowers Telecommunications companies, Electric Utilities, Cable Companies, and City Municipalities with a client-centric model for service differentiation and rapid deployment of new services.
Through our OSS/BSS business solutions, we help you stay ahead of the technology curve and continue to invest in developing solutions that create operational efficiencies to meet the changing demands of your customers. Request a demo below to learn more about setting up your operations & business support system with Omnia360.
Centralized Customer Management
Omnia360, our telecom billing software & solution, provides a holistic view of your customers. Within a single screen, you can view all billing, accounts receivable, orders, and service details. Our solution helps drive operational efficiency by empowering you to enforce business-specific rules, create custom fields, and even integrate third-party applications with simple point-and-click customization.
Dynamic Product Catalog
Omnia360 delivers a dynamic, centralized product catalog enabling the selling and fulfillment of next-generation products and services, such as cloud services, productivity solutions, unified communications, and Voiceover IP products — all while enabling traditional voice, video, and data products. This unlimited product hierarchy capability helps optimize sales accuracy, while reducing the time it takes to complete the entire concept-to-cash cycle.
Powerful Business Analytics
It is critical for management to be able to monitor business performance. Omnia360 maintains a single scorecard that covers sales, marketing, and customer service. This up-to-the-minute information provides inline charts with drill-down intelligence to visually navigate data, identify trends, and uncover new insights.
Market-Leading CRM
Combine the familiar Microsoft® Office Fluent user interface with powerful CRM software to maximize marketing effectiveness, win more sales, and enrich customer service interactions. Leveraging the power of Microsoft Dynamics® CRM, marketing and sales professionals are equipped with flexible segmentation tools, simplified campaign management capabilities, lead-to-cash visibility, real-time sales forecasts, and much, much more. Customer service specialists are empowered with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management, all while helping to contain service costs.
- Improve Monetization Opportunities with a unified customer view and increased pipeline visibility
- Simplify Business Systems with a complete, pre-integrated back office solution
- Elevate Customer Experience with consistent customer interactions
What is OSS/BSS?
OSS/BSS, sometimes designated BSS/OSS or B/OSS, signifies the combination of the network operations and business operations segments into one integrated platform. An operations & business support system covers all the specialized IT applications a service provider or organization needs to run a network. Integrating these two components allows you to obtain powerful business analytics, maintain a dynamic product catalog, and improve monetization opportunities with a market-leading CRM. Click here to learn more about Omnia360 from CHR Solutions.
What is OSS?
OSS stands for Operations Support System. An Operatios Support System is a computer system used by service providers and businesses in order to control, monitor, analyze, and manage their networks. It supports such network functions as:
- Network Inventory
- Network Configuration
- Facilities Management
OSS includes hardware, software, system integrations, and business processes. Originally only referred to in reference to telecommunications service providers, OSS it now simply known as a system that supports any organization’s network operations.
What is BSS?
BSS stands for Business Support System and supports the commercial, revenue, and customer-relationship activities, helping facilitate customer relations. BSS includes four main processes:
- Product Management
- Order Management
- Customer Management
- Revenue Management
The main feature of a BSS is its Customer Relationship Management platform. This CRM software can help a business improve monetization opportunities, simply business systems, and elevate a customer’s experience, as mentioned above.
Contact CHR Solutions
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9700 Bissonnet, Suite 2900
Houston, TX 77036-8014
Phone: 713.351.5111