Welcome to CHR Solutions Blog, the only source you need for news, information, and articles for the telecommunications industry. The CHR Blog provides insightful perspectives that keep you informed and help you make decisions for your telecom business.

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Are You Ready for the 24 Hour Customer?

For the telecom industry, there are many reasons to outsource business functions and activities that require a more specialized expertise, in order to increase operational efficiency and reduce costs. Customer-facing processes such as inbound Customer Service and Technical Support that are critical to branding and customer experience, are labor-intensive activities.
Written by Kelly Kuyper at 00:00

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Does It Cost More to Provide Good Customer Service?

The role of IT Managed Services has dynamically changed over the last several years. Personalized, white glove and concierge services are becoming an expectation of support from customers. IT Managed Services is a commodity business. By adding communication, visibility and a common understanding, the client receives the concierge type of approach with the addition of perceived value.
Written by Kelly Kuyper at 00:00

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