CHR teammates collaborating in a bright workspace

Careers at CHR Solutions

Whether you're looking to start your career or advance it, you can find your perfect job here at our company.

Work With Us

CHR specializes in B/OSS Software Business Solutions, Managed IT, NOC, & Cybersecurity Services, and Broadband Engineering solutions to broadband service providers.

Being in business for over 75 years, creativity drives our technological vision and innovation. We are inspired by challenges and obsessed with quality. We strive to be leaders, building character on the foundations of integrity and customer focus. We turn failures into learning experiences as we preserve through obstacles, determined to provide customer-driven solutions. We visualize the end result, taking more than one step at a time along the journey. We are committed to our customers because your success defines our success.

If you share in our values and want to work in a rewarding environment, then apply now to our open roles!

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CHR team collaborating

Open Positions

Service Center Support Technician Houston Metro Area

Portfolio: Client Services Department: Managed Services
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Position Summary

This position will be responsible for accepting and resolving requests for service from both internal and external clients, researching issues and identifying/implementing solutions and communicating with the client. This position works on issues and projects that are complex in nature where good judgment is required.

Primary Accountabilities

  • Provides desktop and application support to external customers and internal staff.
  • Ensures proper onboarding of customers and gathering all necessary information needed to provide support, communicate with customers as well as vendor management.
  • Active role in both internal and customer projects.
  • Travels to local customer sites on a regular basis to resolve issues that require hands on support.
  • Triages initial reported issues to determine if the issue is desktop, server or network related and escalates to correct team for resolution.
  • At time, works with server and network teams on escalations or when desktop support is required on site for Tier 3 issues or projects.
  • Professional interaction with customers. Responds to incoming requests for service, prioritizing urgency of calls, research issues, and responds back to client in a timely manner.
  • Creates trouble tickets for all work being completed and documents completely all remediation steps taken.
  • Ensures that operating systems, periphery equipment, security, anti-virus, and software on workstations for clients and in-house networks is in working order and performs installations and updates as required.
  • While this is a fully remote position, very frequent travel to local customer sites is a requirement. Must be able to travel with little to no advanced notice. Dependable transportation is a must.

Education

  • Technical degree or current IT Certifications a plus. High School diploma or equivalency required.
  • Equivalent combination of education and experience accepted.
  • Must be located within the Houston Metro Area.

Experience

  • Knowledge in: Microsoft 365 Basic Administration, Smartphone Support, VPN support, Remote Access, DUO MFA Support, User Setup, imaging/setup, hardware replacements, OS Support (Windows 7/10/11 & Mac), DHCP, DNS, Outlook, Printer Support, Account Maintenance, Active Directory, Google.
  • TCP/IP, cable patching, wireless protocols, VOIP telephones and soft phone applications.
  • Strong troubleshooting, communication, organization, and customer service skills.
  • Ticketing system and phone support experience required.
  • Shift work/on-call may be required for afterhours support and projects.

Sales Account Executive Territory / Region Based

Portfolio: Corporate Department: Sales
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Position Summary

This IT Services Sales Account Executive will lead the charge for generating sales and relationships throughout the Cybersecurity industry and beyond and is accountable to achieve sales quota within their territory/region. CHR is seeking to rapidly grow these services with a highly motivated and energized individual who looks forward to the challenge of helping to build and grow our business.

Primary Accountabilities

  • Achieve Order Value sales quota as defined in the Performance Pay Compensation Plan, for new Clients as the first priority.
  • Prospect, present, and close deals that provide new and profitable revenue to CHR.
  • Meet or exceed monthly, quarterly, and annual revenue objectives within assigned territory.
  • Manage all aspects of the sales cycle: qualification, strategy, coordination of resources, negotiation, and closing.
  • New Clients:
    • Identify and pursue target clients in the assigned territory.
    • Identify and pursue the target market for CHR Cybersecurity Products.
    • Support CHR Sales Professionals executing campaigns in target accounts.
    • Support CHR Marketing by contacting every lead passed; pass cross-sell leads to the appropriate Solution Sales Specialist.
  • Expand services to existing Clients:
    • Segment clients from most potential to least potential to up sell.
    • Create a contact plan aligned to expected ROI of time.
    • Help build and execute Account Plans for nominated clients.
    • Escalate complaints and issues to the appropriate support organizations for resolution.
    • Pass cross-sell leads to the appropriate Solution Sales Specialist.
    • Keep the assigned CHR Sales Professional and Regional Sales Manager up to date on activities.
  • Reporting:
    • Maintain up to date information in CHR’s systems of record.
    • Provide timely and accurate management reports including forecasts.
    • Leverage partners and existing customers in territory to support sales efforts.
    • Accurately forecast opportunities by step of sale in line with 2025+ Sales Funnel Reporting Standards.
  • Proposals, Prices, and Statements of Work:
    • Develop and deliver non-binding proposals addressing client pain points and CHR’s unique value proposition.
    • Assist Sales Operations to draft executable SOWs and other agreements.
    • Present SOWs, pricing, and contractual documents for client signature.
  • Travel to and attend trade shows and/or meetings as requested by leadership.
  • Maintain regular face-to-face contact with clients and record data for sales metrics through CRM.

Education & Experience Requirements

  • 4-year Bachelor’s degree; MBA a plus.
  • Minimum of 3 years’ technical sales experience in the Cybersecurity industry.
  • Proven track record of successful sales growth.
  • Excellent interpersonal communication skills; ability to interact with all personality types.
  • Excellent verbal and written English skills.
  • Strong negotiation skills.
  • Ability to qualify opportunities, apply knowledge of client needs, and establish a value proposition resulting in new business.
  • Ability to effectively utilize MS Office (Word, PowerPoint, Excel, Outlook).

Requirements

  • Ability to travel up to 70% by car and/or plane (may include weekend travel).
  • Current valid driver’s license required.

Benefits

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Health Insurance

Comprehensive coverage for you and your family.

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Team Environment

Collaborative and values-driven workplace culture.

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401(k)

Competitive retirement savings plan options.

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Vacation Days

Generous paid time off to relax and recharge.

Why CHR?

Built for CSPs. Trusted across the United States.

From municipal startups to national ISPs, we’ve helped providers overcome complexity, streamline operations, and reduce time to revenue.

Interested in Applying

If you’re interested in joining CHR, we’d love to hear from you.