Increasing your subscriber base is essential for staying competitive. Is your system working for you? Find out now: 1. How Do You Handle Customer Sign-Ups? If you answered A or B, you might be losing potential customers! Nearly 67% of consumers prefer self-service options over speaking to a representative. They don’t like to be put
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Door-to-door sales are making a comeback, especially in the broadband industry, where building personal connections can help close deals. However, these efforts often come with logistical challenges, from accurately presenting service availability to managing orders efficiently. This is where software designed for seamless sales can revolutionize the process, ensuring sales agents have the tools they
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Podcast: Enhancing the Broadband Experience In the September 27th episode of the Broadband Pulse Podcast, Jason Malmquist, EVP and Head of Software and IT Services at CHR, sat down with Sean Buckley from Lightwave+BTR to discuss the CHR’s pivotal role in the broadband ecosystem and how it addresses its customers’ OSS/BSS challenges. Also explored is CHR’s
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Tier 2 and 3 ISPs mistakenly believe that by simply offering an e-commerce interface—a basic portal where customers place orders—it’s enough to say they have e-commerce capabilities. But that’s only one small piece of the e-commerce puzzle, and it falls far short of what’s truly needed. To stay competitive and meet the rising expectations
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