Telecom Billing Software — BSS / OSS

Telecom Billing Software: Converged Billing for Modern Operators

Unify rating, invoicing, and subscription management to improve accuracy and revenue performance.

Modern telecom billing software must do more than generate invoices — it must rate usage in real time, manage subscriptions, integrate with the general ledger, and scale across bundled, prepaid, postpaid, and usage-based services from a single platform. CHR Solutions delivers converged billing that unifies rating, invoicing, payments, collections, and subscription management into one integrated revenue environment. Our telecom billing solutions standardize billing across services, improve accuracy, reduce complexity, and support flexible pricing models — providing clearer financial visibility and enabling operators to scale revenue operations as service offerings grow.

Unified Billing Across Services
Real-Time Rating and Charging
Subscription and Usage-Based Models
Revenue Assurance and Accuracy
Converged Billing · Live Rating
Voice$0.04/min
Broadband$0.85/GB
Video$1.20/hr
IoT$0.02/evt
Rating Engine
Unified Invoice Nov 2026
  • Voice$0.00
  • Broadband$0.00
  • Video$0.00
  • IoT$0.00
Total $0.00
Accuracy 96.0%
Rated events 0
GL Sync Posted
The Challenge

Simplifying Revenue Management Across Complex Service Environments

Managing billing across multiple systems and service types introduces complexity that often leads to inconsistent rating, delayed invoicing, and manual reconciliation processes. Legacy billing environments can struggle to support bundled services, subscription models, and usage-based pricing, increasing the risk of errors and revenue leakage. Inconsistent billing also increases dispute volume and impacts cash flow predictability. Limited visibility into billing performance further complicates financial management. By consolidating billing into a unified framework, revenue processes become more accurate, transparent, and scalable across all services. Billing processes integrate directly with accounting systems, enabling accurate financial reporting and revenue tracking.

Side-by-Side

Omnia360 Converged Billing vs. Legacy Billing Environments

Capability
Legacy Billing Environment
Omnia360 Converged Billing
01Rating Engine
Service-specific rating engines requiring duplicate configuration
Single rating engine across voice, broadband, video, IoT, and bundled services
02Subscription Management
Manual configuration, limited support for hybrid pricing
Native support for prepaid, postpaid, subscription, and usage-based models
03Invoice Generation
Multiple billing runs across systems, manual consolidation
Unified invoice across all services in a single billing cycle
04General Ledger Integration
Batch exports, manual reconciliation to finance
Direct GL integration with structured journal entries per billing event
05Revenue Assurance
Reactive — discrepancies found in reconciliation
Proactive — built-in validation and leakage detection
06Pricing Changes
Code-level changes, multi-week deployment
Configuration-driven, deployable in days
07Dispute Resolution
Spans multiple systems, slow root-cause analysis
Single source of billing truth, faster CSR resolution
08Scalability
Linear cost growth with subscriber and service expansion
Configuration-driven scalability without proportional cost growth
What CHR Delivers

Integrated Revenue Management

Aligned to modern telecom service models — from rating through GL integration.

01
Rating · Invoicing · Payments · Collections · GL

Unified Billing Frameworks

Unified convergent billing including rating, invoicing, payments, collections, and accounting integration across all services. Suitable for operators consolidating multiple legacy billing platforms or replacing standalone ISP billing software with an integrated environment.

Deliverables
  • Converged billing architecture
  • Multi-service billing models
  • Billing system consolidation frameworks
02
Usage-Based · Subscription · Hybrid

Real-Time Rating and Charging

Enable accurate and immediate rating of services across usage-based and subscription models.

Deliverables
  • Real-time rating engines
  • Charging frameworks
  • Usage tracking integration
03
Subscriptions · Bundles · Usage-Based

Subscription and Product Monetization

Support flexible pricing models, including subscriptions, bundles, and usage-based services.

Deliverables
  • Subscription management frameworks
  • Pricing and product configuration models
  • Revenue model alignment
04
Validation · Leakage Detection · Reconciliation

Revenue Assurance and Reconciliation

Ensure accuracy across billing processes and identify discrepancies to protect revenue.

Deliverables
  • Revenue assurance processes
  • Billing validation frameworks
  • Reconciliation models
Process

Our Converged Billing Approach

From system consolidation to accurate revenue management.

  1. 01

    Billing Environment Assessment

    Evaluate existing billing systems, processes, and revenue risks across services.

    Output Billing gap and risk analysis
  2. 02

    Architecture and Model Design

    Define a unified billing framework aligned to service offerings and pricing models.

    Output Converged billing architecture
  3. 03

    System Integration and Implementation

    Integrate billing systems with customer, product, and network environments.

    Output Integrated billing platform
  4. 04

    Validation and Optimization

    Ensure billing accuracy and continuously refine processes to improve performance.

    Output Optimized revenue management system
Customer Proof Points

Proven Outcomes With CHR Telecom Billing Solutions

Operator type Regional Broadband Provider

Consolidated three legacy billing platforms onto Omnia360

Reducing month-end close cycle from [X] days to [X] days and eliminating $[XXX,XXX] in annual revenue leakage from rating errors.

3 → 1Billing platforms
$[XXX]KLeakage eliminated
Operator type ILEC / Fiber Operator

Replaced standalone ISP billing software with integrated converged billing

Enabling launch of new bundled service tiers in [X] days vs. [X] weeks previously, and improving billing dispute resolution time by [XX]%.

[X] daysTier launch time
[XX]%Faster dispute resolution
Operator type Multi-Service Provider

Real-time rating across prepaid, postpaid, and subscription services

Supporting [X]+ unique pricing combinations through configuration alone — with no custom development required for new offer launches.

[X]+Pricing combinations
0Custom code required

Placeholder values shown. Each customer reference is approved through standard customer-marketing channels before publication.

Deliverables

Typical Deliverables

Revenue management frameworks aligned to accurate and scalable billing operations.

Deliverables List

  • Converged billing system architecture
  • Real-time rating and charging frameworks
  • Subscription and pricing models
  • Revenue assurance and validation processes
  • Billing and reconciliation workflows
  • General ledger integration and financial reporting alignment

Tools & Platforms

BSS billing platforms
Rating and charging systems
Revenue management tools
Analytics and reporting platforms
Formats / Standards

Aligned with telecom billing best practices and modern revenue management standards.

FAQ

Frequently Asked Questions

Operator questions about telecom billing software and converged billing.

Telecom billing software is the BSS platform responsible for rating service usage, generating invoices, processing payments, managing subscriptions, and integrating revenue events with the general ledger. It receives data from multiple sources — network mediation systems, CRM, product catalog, provisioning — and converts that data into accurate charges, invoices, and accounting entries. Modern telecom billing software handles voice, broadband, video, IoT, and bundled services from a single platform rather than requiring separate billing systems per service line.
Convergent billing — also called converged billing — is the practice of rating and invoicing all services a customer consumes through a single, unified billing platform. Instead of running separate billing cycles for voice, broadband, video, and value-added services, convergent billing consolidates them into one rating engine, one customer account, one invoice, and one revenue stream. The benefit is operational simplicity, fewer billing errors, support for bundled and hybrid pricing models, and a single source of truth for revenue reporting.
A telecom billing system works through a sequence of stages: mediation collects raw usage data from network elements; rating applies pricing rules to that usage; charging debits prepaid balances or accumulates postpaid charges; billing consolidates charges into invoices on a defined cycle; payment processing captures customer payments; collections manages overdue accounts; and accounting integration posts the resulting financial events to the general ledger. Each stage exchanges data with adjacent BSS and OSS systems — CRM, product catalog, provisioning, and finance — through structured interfaces.
Mediation is the process of collecting raw usage records from network elements (switches, routers, probes, IMS, packet gateways) and transforming them into a normalized format the rating engine can process. It handles deduplication, format conversion, enrichment with subscriber and service identifiers, and routing of records to the correct rating workflow. Mediation is the bridge between the network and the billing system — without accurate mediation, no downstream rating or invoicing can be trusted.
Dunning is the structured process of communicating with customers whose accounts are overdue and managing the steps that follow non-payment. A telecom billing system automates dunning by triggering reminder notifications at defined intervals, applying late fees, escalating to collections, and ultimately suspending or terminating service if payment isn't received. Well-configured dunning workflows reduce bad debt, preserve customer relationships through clear communication, and ensure compliance with regulatory requirements around service termination.
At minimum, modern telecom billing software should include: a real-time rating engine supporting prepaid, postpaid, subscription, and usage-based models; a unified product catalog integration; native mediation and charging capabilities; configurable invoice generation with bundled-service consolidation; payment processing across multiple channels and methods; automated dunning and collections workflows; revenue assurance and leakage detection; direct general ledger integration; and configurable APIs for integration with CRM, OSS provisioning, and analytics platforms. Configuration-driven (rather than code-driven) flexibility is the single biggest differentiator between modern and legacy systems.
ISP billing software is a subset of telecom billing software focused specifically on internet service providers — typically handling broadband subscriptions, usage-based bandwidth pricing, equipment fees, and basic recurring billing. Full telecom billing software covers a broader scope: voice, video, IoT, bundled services, interconnect billing, wholesale settlement, and more complex rating scenarios. Operators who start as pure ISPs often outgrow standalone ISP billing software when they add voice, video, or business services, and migrate to converged telecom billing platforms to avoid running multiple billing systems in parallel.
Modern converged billing platforms expose every revenue-impacting event — invoice generation, payment receipt, adjustment, write-off, revenue recognition — as a structured transaction that maps directly to GL accounts. Each transaction is posted to finance through automated journal entries, eliminating the manual reconciliation that legacy environments require between billing and accounting. This integration is what enables accurate close cycles, reliable revenue reporting, and audit-ready financial controls at scale.
Converged billing for modern operators

Improve Revenue Accuracy with Converged Billing

Simplify billing, reduce revenue risk, and support flexible service models. CHR Solutions delivers integrated telecom billing software that aligns revenue management with modern telecom operations — from real-time rating through general ledger integration.