Omnia360 Suite (B/OSS)

Telecommunications service providers rely on their telecom billing software to accelerate new product time-to-market and revenue. You want a billing system that is flexible, but built on a best-in-standards model. You want to be able to deliver new products more quickly in order to recognize revenue faster. Most important, you want integration between billing and customer relationship management in order to drive a consistent and intentional customer experience.

CHR's billing and CRM solution, called Omnia360™, transcends traditional billing and relationship management with a complete 'out-of-the-box', pre-integrated customer relationship management and billing solution. Available as a fully-hosted cloud-based solution, managed service or on-site license subscription, this next generation solution empowers communications service providers with a client-centric model for service differentiation and rapid deployment of new services.

Leveraging Microsoft Dynamics® CRM, Omnia360 delivers a comprehensive, turn-key back office billing and CRM solution for CSPs to monetize the largely untapped revenue opportunities, especially within the Enterprise market.


Sales & Marketing Automation

  • Information at a Glance
  • Marketing Campaign Automation
  • Customizable Dashboards
  • Real-time data
  • Goal Management & Charting
  • Forecasting & Financial Planning

Customer Experience Management

  • 360 Degree View of the Customer
  • Intuitive User Experience
  • Resolve issues more quickly

Billing

  • Dynamic Rating & Billing
  • Billing - retail and enterprise
  • Online Bill Payment & Presentment

Financials

  • General Ledger
  • Timesheet
  • Multi-company support
  • Purchasing
  • Payroll
  • Cash Management 

Facilities, Inventory & Network Management

Whether your challenges are in the physical, logical, or virtual network layers, our Inventory Management Software helps you to take control of your network assets. You will have visibility across all the resources you need in order to maximize the value of your network and all its layers.

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Web Self-Care

Welcome to the age of on-demand. Customers no longer want to call you to order a new service. Instead, they want to manage their account from their car, a coffee shop, at home, or wherever they may be. Our Web Self-Care solution enables you to deliver a 24/7, online customer self-care experience anytime, anywhere, and from any device. From order management to online fulfillment, our solution makes the online self-care experience convenient, simple, and personalized.

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Trouble Management


Field Scheduling & Field Technician Calendar Management

featured items
  • Software

    Software

    Integrated, best-in-class telecom software solutions for telecommunications service providers. With our end-to-end telecom management solutions, service providers can streamline all environments w...

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  • Inventory Management

    Inventory Management

    Whether your challenges are in the physical, logical, or virtual network layers, our Inventory Management Software helps you to take control of your network inventory assets and expenses. You will...

    read more >

  • Web Self-Care

    Web Self-Care

    Welcome to the age of on-demand provisioning and self care. Customers no longer want to call you to order a new service. Instead, they want to manage their account from their car, a coffee shop, a...

    read more >


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