North State Completes Implementation of OMNIA for Billing and Customer Care


Houston, TX - Tuesday, August 12, 2014

North State Completes Implementation of OMNIA for Billing and Customer Care

Complete Solution Allows North State to Optimize their Business and Deliver a Better Customer Experience

Houston, TX - August 12, 2014: CHR Solutions, Inc., a leading provider of BSS/OSS, Business Compliance, Financial Services, Engineering and Managed IT Services to communications service providers, announced that North State, an innovative, forward-thinking communications and information technology company dedicated to meeting the needs of consumers and businesses in North Carolina, has completed the implementation of OMNIA, their new software platform.

North State worked closely with the CHR Software team to bring OMNIA live mid-May. The implementation included: Service Order Management and Scheduling, Facilities Management, Auto Assignment and Provisioning, Inventory and Asset Management, Web Self Care, Trouble Ticket Management, and Tech Portal Management. This complete customer experience management and billing solution is ideally suited for the needs of rural and independent communications service providers.

"CHR Solutions has provided an infrastructure for success in our competitive environment. The enhanced automation and feature functionality within OMNIA has provided operational efficiencies in many areas," stated Randy Auten, Director of Information Technology at North State.  "OMNIA has completely changed our internal processes streamlining ordering and provisioning, automating service activation, and providing flexible new product offerings, while enabling the technicians in the field to effectively do their jobs via a tablet."

OMNIA transcends traditional billing and relationship management software with the latest capabilities, including tools that simplify case management, streamline escalations, improve knowledge sharing and enable more effective account management, all while helping to contain service costs. Available as a fully-hosted cloud-based solution, managed service or on-site license subscription, this solution empowers communications service providers with a customer-centric model for service differentiation and rapid deployment of new products.


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