Granite State Communications Selects Omnia360™ as New Billing Platform


CHR  Solutions,  a  leading  provider  of  BSS/OSS  and  Software  Solutions, announces  new  client  Granite  State  Communications  (GSC)  has  selected  the  Omnia360  Suite  for  billing  and  customer  relationship  management.  

With  a  legacy  of  delivering  leading  edge  communications  to  communities  across  New  Hampshire,  GSC  performed  an  intensive  evaluation  of  available  solutions  that  would  streamline  operational  efficiencies  and  further  their  commitment  to  elevate  the  customer  experience.

 "Our  partnership  with  CHR  to  deploy  their  next-generation  CRM  and  Billing  solution  revolves  around  our  constant  effort  to  wow  our  customers  and  employees  while  remaining  ahead  of  the  technology  curve,"  stated  Susan  Rand  King,  President,  GSC.  "Omnia360  stood  out  with  its  capabilities  in  driving  efficiency  through  integrated  marketing  tools,  real-time  dashboards,  and  industry  leading  technology  frameworks,  all  while  providing  an  uniquely  effective  360  degree  view  of  our  business  to  better  serve  our  valuable  customers."  

Omnia360  leverages  a  best-in-class  framework  that  harnesses  the  power  and  innate  usability  of  Microsoft  Dynamics  CRM  and  SL,  SharePoint  and  XML  platform.  The  fully  integrated  and  highly  flexible  nature  of  this  next-gen  tool  yields  a  future-proof  solution  that  will  evolve  with  GSC's  growth  and  the  dynamic  nature  of  the  industry.  

"We  are  thrilled  to  partner  with  Granite  State  and  believe  that  the  real-time  nature  of  our  solution  will  empower  GSC  with  rapid-response,  tactical  decision-making  capabilities  and  enhanced  customer  care  thanks  to  a  360  degree  view  of  the  subscriber.  It's  our  goal  to  deliver  a  platform  that  serves  as  a  catalyst  for  change  in  an  ever  escalating  competitive  climate  and  to  meet  the  needs  of  customers  who  desire  new  and  highly  customized  products  and  services,"  said  Jason  Malmquist,  VP  of  Sales,  CHR  Solutions.  

About  CHR  Solutions,  Inc.

CHR  is  a  leading  provider  of  BSS/OSS  software  solutions  and  services,  engineering,  and  managed  IT  and  NOC  services  to  communication  service  providers  around  the  world. www.chrsolutions.com

About  Granite  State  Communications  

Granite  State  Communications  is  one  of  the  oldest,  independent  telephone  companies  in  the  United  States.  What  began  in  1877  as  the  Chester  and  Derry  Telegraph  Company  has  grown  into  a  state-of-the-art  communications  provider  for  enterprise  and  residential  customers  in  New  Hampshire.  www.myGSC.com

 

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