IT staff among business customers are still largely bogged down trying to keep up with
day-to-day operations and maintenance and trouble shooting.
Additionally, they are trying to keep up with institutional and
technological change and trying to improve end-user service quality
as opposed to contributing to business innovation, according to a
synopsis of a survey conducted by Neebula written by Ziff
Davis's Joe McKendrick.
Just trying to keep up with daily IT problems - a litany of 30
or more critical and major events - was reported by 88% of
enterprise IT department staff responding to the survey. Digging a
bit deeper into troubleshooting problem solving, 61% chose "When
there is a problem, most time is spent tracking down the owners of
Neebula is a provider of business-level service modeling and
management solutions, which it believes can help IT staff and
enterprises, address these issues by automating routine tasks and
processes. Most survey respondents said they are engaged in service
modeling and management at some level, though "there's a lot of
work that still needs to be done," McKendrick writes.
Improving processes by employing root cause analysis was an
aspect of service modeling work for 68% of respondents; change
impact assessment for 67%; and service modeling for business
continuity planning for 51%.
Only around half said project goals had been met, however.
Twenty-eight percent agreed that "our initial goals were not met
but we are realizing value," while 23% agreed that "our goals were
This type of market research reveals that many companies' IT
staff are too busy with mundane tasks of "putting out fires,"
rather than helping align their company's IT and strategic goals.
Herein lies an opportunity for CHR clients. With our managed and cloud
services portfolio, you can help mitigate these issues for your
business customers, which in turn allows them to free up IT
resources for more strategic goals and better IT ROI.
By partnering with CHR, you can now approach business customers
with a plan to help them better allocate their IT resources and
improve their margins. With such an approach, you become their
partner for success, not just another vendor trying to sell them a
bunch of products.