Welcome to CHR Solutions Blog, the only source you need for news, information, and articles for the telecommunications industry. The CHR Blog provides insightful perspectives that keep you informed and help you make decisions for your telecom business.

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Focus on Business Growth with Managed NOC Services

The Network Operations Center, or NOC, is the heart and brains of a company’s IT infrastructure. The NOC monitors and reports not only on your Network, but your servers, your applications and many other IT and facilities based systems. Its 24 hours a day, 7 days a week, 52 weeks a year of never resting eyes on your companies most valuable pathways to delivering service to your end customers and users. The NOC monitors for changes in your infrastructure, reports on possible issues, alarms on confirmed issues and provides the IT team with the needed troubleshooting information to allow them to be pro-active and not re-active to these issues, meaning a quicker Mean Time to Resolutions (MTR), meaning less downtime, less cost and less headaches.
Written by Michael Standley at 00:00

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NOC & Technical Support Services Focus On Growth for Businesses

Are you looking to grow your business? Utilizing services like NOC Services and Technical Support allows your staff to focus on your customers. Network monitoring and Technical Support Services can provide added value to customer’s while helping to bolster your business.
Written by Allen Lepke at 00:00

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Does It Cost More to Provide Good Customer Service?

The role of IT Managed Services has dynamically changed over the last several years. Personalized, white glove and concierge services are becoming an expectation of support from customers. IT Managed Services is a commodity business. By adding communication, visibility and a common understanding, the client receives the concierge type of approach with the addition of perceived value.
Written by Kelly Kuyper at 00:00

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Managed Services Use on the Rise

CIO’s and IT leaders are seeing the key benefits such as operational efficiency, standardization and faster implementation as the advantages of using managed services and expect to move more functions to managed services providers.
Written by Allen Lepke at 00:00

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Leverage Managed IT Services

Ultimately when making technology buying decisions, the general business priorities of an organization play an enormous factor in determining what is adopted and how it is purchased and managed. Not surprisingly, the majority of respondents peg cost reduction as their chief strategic priority in the coming year, a goal that is nearly matched by the desire to improve staff productivity and capabilities.
Written by Allen Lepke at 00:00

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