Welcome to CHR Solutions Blog, the only source you need for news, information, and articles for the telecommunications industry. The CHR Blog provides insightful perspectives that keep you informed and help you make decisions for your telecom business.

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The Value of NOC Monitoring

All too often NOC is thought of as an alert service to tell you when something is down or broken, but when implemented properly and the data used efficiently, it can add high value to your bottom line and to your customer experience.
Written by Michael Standley at 00:00

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What to Watch for in Cybersecurity in 2016

Information security threats will continue to rise in volume in 2016. Enterprises can help mitigate risk for their operations with improved awareness and best practices. Where should businesses focus their efforts, investments and attention? What types of enterprises will be most at risk? Here's what to expect for Cybersecurity in 2016.
Written by Allen Lepke at 00:00

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What's the Cost of Weak Information Security Practices?

The Lizard Squad scam, which yielded access to customer records at Cox Communications, is one of the most recent cybersecurity scams that has resulted in a fine from the FCC. What's the cost of giving up customers' information because of weak information security practices? A half-million dollar fine and having the FCC watching every information security move for the next seven years.
Written by Allen Lepke at 00:00

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What’s an Appropriate Response for Recovery?

Whenever we get into a discussion around recovery SLAs, it always starts with the customer saying the same thing. Terms like “immediately”, “ASAP”, and “yesterday” come up, to which we start the discussion of what’s truly attainable.
Written by Allen Lepke at 00:00

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An Efficient IT Service Desk Increases Revenue

Today’s business environment is reliant on rapidly changing and increasingly complex technologies. A comprehensive and adaptable IT Service Desk is essential. A Service Desk acts as the brains of an IT operations, informing management regarding what resources are needed to support an increasing use of technology in the business environment.
Written by Allen Lepke at 00:00

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