Welcome to CHR Solutions Blog, the only source you need for news, information, and articles for the telecommunications industry. The CHR Blog provides insightful perspectives that keep you informed and help you make decisions for your telecom business.

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The Value of NOC Monitoring

All too often NOC is thought of as an alert service to tell you when something is down or broken, but when implemented properly and the data used efficiently, it can add high value to your bottom line and to your customer experience.
Written by Michael Standley at 00:00

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How Can Your Business Grow Through Colocation?

Today’s technology and demands from users like yourself often find us trying to do more with less. We all know that our IT departments are under severe pressure to deliver more services, faster and more efficient than ever before. One way to alleviate these pressures is to collocate your equipment in a trusted Data Center.
Written by Allen Lepke at 00:00

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Does It Cost More to Provide Good Customer Service?

The role of IT Managed Services has dynamically changed over the last several years. Personalized, white glove and concierge services are becoming an expectation of support from customers. IT Managed Services is a commodity business. By adding communication, visibility and a common understanding, the client receives the concierge type of approach with the addition of perceived value.
Written by Kelly Kuyper at 00:00

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Resource and Skill Set Constraints for Communication Service Providers

Even though customers are more reliant on communications services than ever before, they have become much less patient than ever. Customers have made the services that a Communications Service Provider (CSP) provide a critical part of their daily lives and rely on those services extensively. Every CSP has multiple B/OSS interfaces, systems and tools that they deal with, as well as interfacing with third party vendors, to ensure that services are being delivered and maintained for their customers. Keeping staff trained on each of these different systems is often times very time consuming and expensive for a CSP.
Written by Allen Lepke at 00:00

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Capitalizing on the Cloud

Verizon acquires Terremark for $1.4 Billion. Cincinnati Bell buys CyrusOne for $525 Million. AT&T acquires USi for $300 Million. This is what has been making technology news headlines in recent years. There is a clear trend of large service providers buying up datacenters to drive strong entry into the cloud computing market.
Written by Kevin Kutcher at 11:30

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