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IT Departments Are Still Too Busy Putting Out Fires

IT staff among business customers are still largely bogged down trying to keep up with day-to-day operations and maintenance and trouble shooting. Additionally, they are trying to keep up with institutional and technological change and trying to improve end-user service quality as opposed to contributing to business innovation, according to a synopsis of a survey conducted by Neebula written by Ziff Davis's Joe McKendrick.
Written by Kevin Kutcher at 10:00

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