Welcome to CHR Solutions Blog, the only source you need for news, information, and articles for the telecommunications industry. The CHR Blog provides insightful perspectives that keep you informed and help you make decisions for your telecom business.

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The Price of Guarding Your Gold: Usage Error Files

Let me start with a question. If you had a room without a door filled with gold, would it be worth it to hire someone to stand guard over your fortune? Twice in the past week I have been involved in discussions on usage error files where senior leadership of these companies was surprised by the amount of potential revenue that was not being realized due to usage records falling into error files and not being billed.
Written by Eugene McCord at 00:00
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What's Your IP Evolution Plan?

Today’s rural networks contain a well-orchestrated blend of legacy equipment such as TDM switches and older access gear alongside softswitches, high-capacity optical rings, complex routers and gateways. With such a blend, planning the evolution of the network in a cost effective manner that meets the growing expectations of customers has become a significant challenge. Even the most modern networks will retain a significant amount of previous capital investments.
Written by Gary Knee at 00:00

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Resource and Skill Set Constraints for Communication Service Providers

Even though customers are more reliant on communications services than ever before, they have become much less patient than ever. Customers have made the services that a Communications Service Provider (CSP) provide a critical part of their daily lives and rely on those services extensively. Every CSP has multiple B/OSS interfaces, systems and tools that they deal with, as well as interfacing with third party vendors, to ensure that services are being delivered and maintained for their customers. Keeping staff trained on each of these different systems is often times very time consuming and expensive for a CSP.
Written by Allen Lepke at 00:00

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Managed Services Use on the Rise

CIO’s and IT leaders are seeing the key benefits such as operational efficiency, standardization and faster implementation as the advantages of using managed services and expect to move more functions to managed services providers.
Written by Allen Lepke at 00:00

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Best Practices: Is There Such A Thing

You often hear the term Best Practices thrown around but what does that really mean? Is it the BEST way to perform a particular function, no questions asked? What about the tools that support that process? The number of staff and skillset of the staff? What about your type of business and the services you offer? What about your KPI goals and the commitments you make to your customers? All of these things can and should determine the business process that is right for you. Introducing… SMART Solutions.
Written by Susan Gould at 00:00
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