Welcome to CHR Solutions Blog, the only source you need for news, information, and articles for the telecommunications industry. The CHR Blog provides insightful perspectives that keep you informed and help you make decisions for your telecom business.

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Join Us at RTIME

If you recently participated in my webinar on "Network Assessments", or if your schedule prevented you from attending, I invite you to join me at the upcoming RTIME meeting at Booth #216 to discuss in more detail.
Written by James Kovaly at 00:00
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How Can Your Business Grow Through Colocation?

Today’s technology and demands from users like yourself often find us trying to do more with less. We all know that our IT departments are under severe pressure to deliver more services, faster and more efficient than ever before. One way to alleviate these pressures is to collocate your equipment in a trusted Data Center.
Written by Allen Lepke at 00:00

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Resource and Skill Set Constraints

Even though customers are more reliant on communications services than ever before, they have become much less patient than ever. Customers have made the services that a Communications Service Provider (CSP) provide a critical part of their daily lives and rely on those services extensively. Every CSP has multiple B/OSS interfaces, systems and tools that they deal with, as well as interfacing with third party vendors, to ensure that services are being delivered and maintained for their customers. Keeping staff trained on each of these different systems is often times very time consuming and expensive for a CSP.
Written by Allen Lepke at 00:00

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Does It Cost More to Provide Good Customer Service?

The role of IT Managed Services has dynamically changed over the last several years. Personalized, white glove and concierge services are becoming an expectation of support from customers. IT Managed Services is a commodity business. By adding communication, visibility and a common understanding, the client receives the concierge type of approach with the addition of perceived value.
Written by Kelly Kuyper at 00:00

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Access Rate Step Downs: Are You Stepping Up to Ensure Accurate CABS Billing?

As access rates are transitioning due to recent FCC reform, it is more important than ever to ensure that your carrier access billing is accurate. Are you processing CABS status quo by running monthly processes and producing a CABS bill, sending bills to carriers, and hoping to receive payment? Is your amount of revenue billed and collected month to month declining? Are you receiving disputes that you don’t understand? It is definitely worthwhile to be proactive in ensuring that you have sound practices in place to make certain all applicable usage is being billed and you are maximizing your revenue potential. Numerous steps can be taken on a monthly basis to validate your CABS billing and make certain no money is left on the table.
Written by Stacy Mock at 00:00

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