Welcome to CHR Solutions Blog, the only source you need for news, information, and articles for the telecommunications industry. The CHR Blog provides insightful perspectives that keep you informed and help you make decisions for your telecom business.

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National Cyber Security Awareness Month: Stop. Think. Connect.

National Cyber Security Awareness Month (NCSAM) is celebrated every October and was created as a collaborative effort between government and industry to ensure every American has the resources they need to stay safe and more secure online.
Written by Allen Lepke at 00:00

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Focus on Business Growth with Managed NOC Services

The Network Operations Center, or NOC, is the heart and brains of a company’s IT infrastructure. The NOC monitors and reports not only on your Network, but your servers, your applications and many other IT and facilities based systems. Its 24 hours a day, 7 days a week, 52 weeks a year of never resting eyes on your companies most valuable pathways to delivering service to your end customers and users. The NOC monitors for changes in your infrastructure, reports on possible issues, alarms on confirmed issues and provides the IT team with the needed troubleshooting information to allow them to be pro-active and not re-active to these issues, meaning a quicker Mean Time to Resolutions (MTR), meaning less downtime, less cost and less headaches.
Written by Michael Standley at 00:00

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What’s an Appropriate Response for Recovery?

Whenever we get into a discussion around recovery SLAs, it always starts with the customer saying the same thing. Terms like “immediately”, “ASAP”, and “yesterday” come up, to which we start the discussion of what’s truly attainable.
Written by Allen Lepke at 00:00

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Are You Ready for the 24 Hour Customer?

For the telecom industry, there are many reasons to outsource business functions and activities that require a more specialized expertise, in order to increase operational efficiency and reduce costs. Customer-facing processes such as inbound Customer Service and Technical Support that are critical to branding and customer experience, are labor-intensive activities.
Written by Kelly Kuyper at 00:00

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The Impact of Fiber to the Home

High-speed broadband is an important national investment, in both urban and rural landscapes across the country. Communities lacking broadband access or high speed broadband can have a negative effect on attracting new businesses or retaining existing businesses. The term “Gig City” is a term that is attracting attention from numerous large cities with the Google build out program, and has also been picked up by others both large and small.
Written by Sam Harlan at 00:00
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