Welcome to CHR Solutions Blog, the only source you need
for news, information, and articles for the telecommunications
industry. The CHR Blog provides insightful perspectives that keep
you informed and help you make decisions for your telecom
Monday August 17, 2015
For the telecom industry, there are many reasons to outsource business functions and activities that require a more specialized expertise, in order to increase operational efficiency and reduce costs. Customer-facing processes such as inbound Customer Service and Technical Support that are critical to branding and customer experience, are labor-intensive activities.
Tuesday December 9, 2014
The role of IT Managed Services has dynamically changed over the last several years. Personalized, white glove and concierge services are becoming an expectation of support from customers. IT Managed Services is a commodity business. By adding communication, visibility and a common understanding, the client receives the concierge type of approach with the addition of perceived value.