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Monday March 2, 2015
Have you been searching for a B/OSS solution that embraces a holistic approach to overall Customer Experience? I invite you to join me at the upcoming RTIME meeting at Booth #523, where we will be doing a live demo of our industry leading B/OSS: Omnia360™.
Thursday November 13, 2014
Let me start with a question. If you had a room without a door filled with gold, would it be worth it to hire someone to stand guard over your fortune?
Twice in the past week I have been involved in discussions on usage error files where senior leadership of these companies was surprised by the amount of potential revenue that was not being realized due to usage records falling into error files and not being billed.
Thursday August 7, 2014
How often have you heard the phrase “monetize your network”?
The meaning may seem obvious, but the “how” is where the fog rolls in.
Everyone “knows” the term monetize is the responsibility of sales and marketing. Then there is the billing system required to support the effort. Yet, if you were to roll out a new product to a retail market, the sales process would point out exactly what the capabilities of your new product are. So if that is the case, then why isn’t it the responsibility of monetizing the network led by the Plant department?