IT Infrastructure and IT Managed Services

CHR IT Managed Services = The Basics Done Well + More

Information technology exists to support your business. Our IT managed services team makes it happen.

First, we meet your basic IT needs. For reliability. Availability. Mobility. And security.

Then we help improve your IT efficiency, streamline business processes, and increase data utilization within your company. Plus provide business continuity and data protection services.

CHR provides a wide ranges of IT managed services. We can simply manage your servers and internal network. Or take care of your entire computer and network needs. We offer e-mail with SPAM and virus filtering, help desk services, offside data backup, as well as Internet connectivity with VPN remote access, plus Blackberry and Treo support.

For many clients, CHR becomes “Your” IT staff, taking care of ALL problems and issues from desktops to Internet to server failures for a monthly fee, no matter the number of support and/or service calls. CHR's staff averages 10+ years of industry experience letting you focus on your business while leaving IT to us.

We work directly with business owners and senior executives, sometimes acting as their chief technical advisor. Our consulting team brings business process expertise covering a wide range of industries. Also available are our business applications experts in case your SQL database dies, or you need to migrate an application.

We also assist IT managers with issues such as systems, tools and infrastructure, organization and staffing, and the functional facilities needed to enhance business operations and prepare for future needs.

An applications service provider, CHR's Houston data center hosts major clients including the geophysical mapping application for an international oil company. As well as customer relationship management (CRM) software, Microsoft's Active Directory and Exchange, and more. Just like it's done for the past 10 years.

In short, it's the basics you need, done well. Plus the business and applications support to meet your business goals.
 

We are a small organization, but our professionals expect a very high level of service. CHR Solutions provided a much higher level of Information Technology support than our previous vendors, and at a lower cost. Our system has never run so smoothly.

Susie Sechrest, Revelation Trial

It just gets more challenging for a small shop like ours to have the breadth and depth of technology skills needed in order to serve our Fortune 500 customers.

When we found ourselves challenged with configuring our Microsoft Windows network (7 servers including MS Exchange), we were very pleased to find CHR Solutions whose deep skill set and experience, as well as their focus on mid-market companies, was just what we needed to resolve some of the more complex issues with our network configuration and Active Directory.

Daniel A. Head, Director, Information Technology, RELAM Inc.

PC-Care Complete Overview

Requesting Maintenance/Problem Reporting

CHR employs a combination of techniques, tools and highly skilled support staff that results in solid daily operations with capacity and long-term planning.

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Server Monitoring/Remote Management: CHR can monitor and maintain the server/services from its data center in Houston. Many problems can be resolved remotely reducing the turnaround time for support requests.
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Internet Connectivity: CHR will take responsibility for the monitoring and management of the Internet Connection. We’ll work with third-party vendors to report and resolve service issues.

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Data Backup/Recovery: A data backup schedule will be established and CHR will monitor and maintain the data backup process. Restoration of Files requests via CHR ticket system.
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Advice & Guidance: CHR will provide consulting services for the best and most cost effective methods for growing your infrastructure along with your business

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Unlimited Support Requests/Incidents: ALL support requests for maintenance or problems are INCLUDED in the monthly service fee.

    • Second- and Third-Level client application support is NOT included, but is available at CHR discounted hourly rates.

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CHR Helpdesk Support Line: Clients will receive a response within two production (2) hours of reporting or requesting service.

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CHR’s Web Ticket System: Clients will have the ability to enter problem or maintenance requests via web, using the CHR Help Ticket system. Clients will receive a call back or e-mail confirmation within two (2) production hours of reporting or requesting service.

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Problem Coordinator: CHR will provide a problem coordinator who can be contacted directly via phone number and/or e-mail to report or resolve issues

On-Site Support

Monthly Computer Operations Audit and Report

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CHR staff will be on site within four (4) production hours on-site response of requesting service. Production hours are 8:00am CST until 5:00pm CST, and Production Days are Monday through Friday.

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CHR staff will be available to work on service problems during normal production hours. Problems reported after 5:00pm will be addressed the following production day.

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CHR staff is available to work service problems during off-hours (5:00pm – 8:00am, M-F), weekends or holidays at hourly rates.
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Service Reporting: Monthly reports generated from the CHR Ticket Tracking System will be made available to Clients.

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Our skilled technician will visit your site monthly with a comprehensive checklist to ensure your systems are operating safely and efficiently. A monthly report summarizing the results of the Audit will be created, along with recommendations to correct identified issues.

Optional Bundled Services

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Internet Access: CHR can provide Internet Access to your office including Domain Name Services (DNS), firewall services, IP addressing, maintenance of the Internet connection, and VPN Services for Remote Access
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E-Mail Virus Check and SPAM Filtering: CHR provides optional Virus Scanning and Spam Filtering for all inbound E-Mail from the Internet ce is delivered via a “network appliance” that is not based on software that could be susceptible to PC viruses, and is specifically hardened against exploits and attacks.

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Automated Nightly Backup: Full data backup conducted nightly for each server with a 3-day rolling-window retention. Restoration of Files is within 4 Production Hours of Request. Plus Daily Monitoring of Backup Logs.
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